Complaints

Step 1: Speak to Me Directly

In the first instance, I would encourage you to raise any concerns directly with me. Many issues can be resolved through an open conversation. You can raise concerns in a session or by email at rochelle@rochellemarashi.com.

I take all feedback seriously and will respond to any complaint in a timely manner.

Step 2: Contact the BACP

If you feel your concern has not been adequately addressed, or if you would prefer to raise it with an independent body, you can contact the British Association for Counselling and Psychotherapy (BACP).

I am a BACP registered member, number 416139, and am working toward accreditation. As a member, I am bound by the BACP Ethical Framework for the Counselling Professions, which sets out the standards of conduct, competence, and ethics expected of practitioners.

The BACP operates a Professional Conduct Procedure for complaints about its members. You can find information about how to make a complaint on the BACP website.

I am not currently registered with any other professional body.

What Happens After a Complaint

If a complaint is made to the BACP, they will assess whether it falls within the scope of their Professional Conduct Procedure. If it does, they may investigate and take action where appropriate. This process is independent of the therapist.

Your Rights

You have the right to:

• Raise concerns without fear of negative consequences to your therapy
• Receive a timely and respectful response
• Escalate to an independent body if you are not satisfied
• End therapy at any time, for any reason